Group Housing & Meetings Coordinator

Sierra Lodgings Inc; Orlando (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Caribe Royale Orlando is seeking a Group Housing Coordinator to act as the housing and billing contact for group events from contract signing through departure. You will manage reservations, communicate with meeting planners, and ensure pricing, concessions, and policies are applied in line with contracts.

The role requires strong English communication, multi-tasking ability, and experience with hotel group systems such as Passkey and Opera PMS. Flexibility for varying hours is expected.

Qualifications

• Must possess outstanding guest service skills and professional presentation.
• Able to manage multiple tasks in a fast-paced environment with professionalism.
• Experience using hotel group systems and front-desk operations is preferred.

Responsibilities

• Assist hotel group guests to ensure successful events as housing and billing contact from contract signing through departure.
• Process all reservation requests, changes, and cancellations by phone, email, or in person.
• Create blocks in Passkey, monitor blocks in Passkey and PMS, and download rooming lists.
• Attend weekly revenue team meetings and participate in group-related planning sessions.

Skills

Guest services

Communication skills

Microsoft Office

Opera PMS

Passkey

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Passkey

Job description

Caribe Royale Orlando is seeking a Group Housing Coordinator to act as the housing and billing contact for group events from contract signing through departure. You will manage reservations, communicate with meeting planners, and ensure pricing, concessions, and policies are applied in line with contracts.

The role requires strong English communication, multi-tasking ability, and experience with hotel group systems such as Passkey and Opera PMS. Flexibility for varying hours is expected.