Group Housing Coordinator

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 34,440 - 38,572; Full time

Job summary

Marriott International in Philadelphia is seeking a Reservations Agent to handle all reservation requests by phone, fax, or mail. You will identify guest needs, verify availability and rate, explain policies, accommodate special requests, and input data into the reservation system.

The role emphasizes clear communication, accuracy, and excellent service. A high school diploma and at least 1 year of related experience are required. This is a full-time, on-site position with competitive hourly pay.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs, determine appropriate room type, and verify availability and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities, services, and room accommodations.
• Use sales techniques to maximize revenue.
• Communicate information regarding VIP reservations.
• Input and access data in the reservation system.
• Coordinate with appropriate departments to address rooming requests.
• Oversee accuracy of room blocks and reservations.
• Maintain group rooming lists and revise room blocks.
• Set up billing accounts according to accounting policies.
• Follow company policies and protect confidential information.

Education

High school diploma or G.E.D. equivalent

Job description

Job Information

Job Number: 26083566

Location: 10 Avenue Of The Arts, Philadelphia, Pennsylvania, United States, 19102

Schedule: Full Time

Position Type: Non-Management

Pay Range: $25.50 per hour

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to challenges in accommodating rooming requests by communicating with appropriate individuals or departments. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, keep organized files of all groups. Set up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Receive and conduct guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs, determine appropriate room type, and verify availability and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities, services, and room accommodations.
• Use sales techniques to maximize revenue.
• Communicate information regarding VIP reservations.
• Input and access data in the reservation system.
• Respond to challenges in accommodating rooming requests by coordinating with appropriate departments.
• Oversee accuracy of room blocks and reservations.
• Maintain group rooming lists, revise room blocks, and keep organized files.
• Set up proper billing accounts according to accounting policies.
• Follow company policies, maintain a clean and professional appearance, and protect confidential information.
• Provide excellent service to guests, including assistance for individuals with disabilities.

Preferred Qualifications

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.