At Your Service Agent

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Philadelphia International Airport (PHL) is hiring for a full-time position in Rooms & Guest Services Operations. You will be responsible for processing guest requests via phone, email, and chat. The job involves operating a switchboard, logging requests, providing room service, and maintaining a professional appearance while assisting guests.

The ideal candidate should have a high school diploma or equivalent. Experience is not required, making this position suitable for entry-level applicants. Join a team that values diversity and celebrates unique backgrounds.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience needed.

Responsibilities

• Answer and process guest requests through various communication channels.
• Operate telephone switchboard and provide information to guests.
• Maintain confidentiality and customer service standards.

Education

High school diploma or G.E.D. equivalent.

Job description

Job Number

26071802

Job Category

Rooms & Guest Services Operations

Location

1201 Market St, Philadelphia, Pennsylvania, United States, 19107

Schedule

Full Time

Position Type

Non-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Opportunity Employment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.