Group Housing and Events Coordinator

line-saguaro-careers; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free snacks

Health insurance

Advancement opportunities

Training & development

401(k)

Dental insurance

Employee discounts

Flexible schedule

Job summary

The LINE is seeking an energetic events professional to join our Los Angeles property. You will coordinate group events, manage room blocks in Opera, and ensure flawless guest experiences in line with the LINE’s standards. Strong communication, organization, and multitasking are essential to succeed in a busy hotel environment.

Join a vibrant team that delivers proactive service, trains staff, and maintains high standards for events, planning, and guest relations in a dynamic hospitality setting.

Qualifications

• High-School diploma or GED required.
• Two-year hotel or related experience preferred.
• Excellent reading, writing and oral proficiency in English.
• Excellent organizational skills and attention to detail.
• Ability to multitask.
• Excellent communication skills.
• Technically skilled with willingness to find innovative solutions while controlling costs.
• Excellent interpersonal and negotiation skills; high energy and people-focused.
• Positive, result oriented and able to work well under pressure.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times.
• Establish and maintain effective communication and teamwork with fellow colleagues and other departments within the hotel.
• Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism, and friendliness.
• Take ownership of all service issues brought to your attention by guests.
• Phone coverage for Event Manager when Event Manager is not available.
• Maintain electronic file system.
• Create forms, flyers, newsletters, coupons, pertaining to Events.
• Gather and submit all BEO Distro, B&C Pipeline, and Group Resumes data for weekly reports as needed.
• Assist with POP-UP BEOs and walk to all departments.
• Participate in scheduled departmental and administrative meetings as requested.
• Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
• Be familiar with all safety and emergency procedures including OSHA requirements.
• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick‑up meetings.
• Run group arrivals lists daily for future arrival dates and review no‑show reports daily.
• Check for duplicate reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Work with the Events Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
• Complete Group Commission Report, after group departure.
• Monitor room type availability daily.
• Create and maintain group room blocks in Opera.
• Ensure all reservations have correct billing notes, routing, and all other necessary information.
• Assist in completing all Group VIP reservations, communicating any issues to Events Service Manager and Front Office Manager.
• Research outstanding Travel Agent Commissions for groups.
• Assist Events Manager with rooms only groups (both business room blocks and wedding room blocks) and their resumes.
• Handle in‑house meetings, trainings and events BEOs.
• Search and block spaces for any internal work.
• Handle calendar invite/update for daily BEO meetings and weekly resume meetings.
• Create and distribute pre‑planning site forms, walk meetings and guest rooms prior to site visits.
• Assist with sending out BEO Distribution and Resume Distribution.
• Pre‑con invites, packets (BEOs, resumes, pickup report, rooming list, etc.) & tent card preparation.

Skills

Communication

Organizational skills

Multitasking

Interpersonal skills

English proficiency

Problem solving

Education

High School diploma or GED

Tools

Opera PMS

Job description

Benefits

• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

About our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive—shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out‑of‑town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like‑hearted professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain effective communication and teamwork with fellow colleagues and other departments within the hotel
3. Offer guests an enjoyable experience that conforms to the LINE’s standards of excellence, professionalism, and friendliness
4. Take ownership of all service issues brought to your attention by guests
5. Phone coverage for Event Manager when Event Manager is not available
6. Maintain electronic file system
7. Create forms, flyers, newsletters, coupons, pertaining to Events
8. Gather and submit all BEO Distro, B&C Pipeline, and Group Resumes data for weekly reports as needed. Assist with POP-UP BEOs and walk to all departments
9. Participate in scheduled departmental and administrative meetings as requested
10. Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions
11. Be familiar with all safety and emergency procedures including OSHA requirements
12. Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates
13. Attend weekly group pick‑up meetings
14. Run group arrivals lists daily for future arrival dates and review no‑show reports daily
15. Check for duplicate reservations to ensure accuracy of guest names, and any special requests
16. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information
17. Work with the Events Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history
18. Complete Group Commission Report, after group departure
19. Monitor room type availability daily
20. Create and maintain group room blocks in Opera. Ensure all reservations have correct billing notes, routing, and all other necessary information
21. Assist in completing all Group VIP reservations, communicating any issues to Events Service Manager and Front Office Manager
22. Research outstanding Travel Agent Commissions for groups
23. Assist Events Manager with rooms only groups (both business room blocks and wedding room blocks) and their resumes
24. Handle in‑house meetings, trainings and events BEOs
25. Search and block spaces for any internal work
26. Handle calendar invite/update for daily BEO meetings and weekly resume meetings
27. Create and distribute pre‑planning site forms, walk meetings and guest rooms prior to site visits
28. Assist with sending out BEO Distribution and Resume Distribution
29. Pre‑con invites, packets (BEOs, resumes, pickup report, rooming list, etc.) & tent card preparation

Knowledge, Requirements and Skills

1. High‑School diploma or GED required
2. Two‑year hotel or related experience preferred
3. Excellent reading, writing and oral proficiency in the English Language
4. Excellent organizational skills and attention to detail
5. Ability to multitask
6. Excellent communication skills
7. Must be a technically skilled business professional who is willing and able to find innovative solutions and process improvements while maintaining expenses
8. Excellent interpersonal and negotiation skills, has high energy and enjoys working with people
9. Must be positive, result oriented and able to work well under pressure and guidelines

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive—shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out‑of‑town talent in design, food and beverage, arts and culture.