Front Desk Agent

The LINE Hotels; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

The LINE Hotels in Austin seeks a dynamic Front Desk Agent to welcome guests, manage check-ins/outs, and coordinate with departments to deliver memorable service. You will interact with guests, handle inquiries, and maintain smooth front office operations in a fast-paced environment.

We value a friendly, professional demeanor, attention to detail, and a proactive, team-oriented approach. This on-site role offers growth opportunities within a globally renowned boutique hotel brand.

Qualifications

• High School diploma or GED required.
• 3 years related hospitality or service experience preferred.
• Strong communication skills are essential.
• Collaborative spirit is valued.
• Ethical conduct is essential.
• Proficiency in Microsoft Office and Opera PMS.
• Positive attitude and friendly demeanor.
• Attention to detail and accuracy.
• Strong problem-solving abilities.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with team and other departments to ensure smooth service.
• Handle guest inquiries and requests with high hospitality and professionalism.
• Check in guests, assign rooms, and verify correct rates.
• Assist with luggage delivery and keys issuance as needed.
• Process check-out and settle guest bills accurately.
• Maintain cash bank and reconcile transactions at shift end.
• Create a warm, welcoming atmosphere reflecting gracious hospitality.
• Manage reservations, changes, and cancellations when needed.
• Understand front office operations in the property management system.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Eye for detail

Problem solving

Positive attitude

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

About Our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

Benefits

• Free food & snacks
• Health insurance
• Help or transport service
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

About Our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

About Our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.