Supervisor, Customer Billing Operations

Empower Pharmacy; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking a Supervisor for Customer Billing Operations. This role involves managing billing processes, enhancing customer experience, and leading a team. The ideal candidate will have strong leadership skills and a commitment to quality service. Join us to drive innovation in healthcare and make a meaningful impact.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401(k) Matching

Wellness Perks

Qualifications

• Minimum of 5 years in customer service or billing operations.
• At least 2 years in a supervisory role.

Responsibilities

• Manage daily operations of customer service billing functions.
• Analyze billing workflows to improve efficiency.
• Supervise and develop a team of billing specialists.

Skills

Leadership

Problem Solving

Customer Service

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Business, Communications, Accounting, Finance

Tools

Microsoft Office Suite

Billing Systems

CRM Platforms

Job description

Location: Remote - (United States), United States

Posted: May 13, 2025

Job Type: Full Time

Req# 4373

Customer Service

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Supervisor, Customer Billing Operations plays a crucial role in supporting and enhancing billing processes to ensure efficiency, accuracy, and a seamless customer experience. This position oversees a team responsible for daily billing functions, including collections, payment arrangements, and issue resolution. By maintaining operational excellence and collaborating with cross-functional teams, this role helps uphold Empower's mission of providing innovative and affordable medications to improve lives.

Duties and Responsibilities

• Manages the daily operations of customer service billing functions, ensuring accuracy, efficiency, and adherence to established policies and procedures while supporting collections and payment processing.
• Analyzes billing workflows and identifies opportunities to improve efficiency, reduce errors, and enhance the customer experience through continuous process improvements and data-driven decisions.
• Supervises and develops a team of billing specialists by providing guidance, setting performance expectations, and ensuring the availability of necessary tools and training to enhance team productivity and effectiveness.
• Ensures compliance with billing protocols, regulatory requirements, and company policies by monitoring processes, conducting audits, and providing timely updates to the team on any changes or best practices.
• Collaborates with internal departments, including Customer Service, Finance, Sales, Legal and Compliance, and Information Technology, to address and resolve billing-related concerns while ensuring alignment with organizational goals.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Strong leadership and problem-solving skills, with the ability to coach and develop a team, implement process improvements, and foster a culture of collaboration and accountability.
• Excellent customer service orientation, with the ability to handle complex billing inquiries, resolve issues efficiently, and maintain positive customer relationships in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with billing systems, reporting tools, and Customer Relationship Management (CRM) platforms.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 5 years of experience in customer service, billing operations, financial collections, or a related field, with at least 2 years in a supervisory or leadership role.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, Accounting, Finance, or a related field preferred.
• Certified Professional Biller (CPB) preferred, Certified Revenue Cycle Representative (CRCR) strongly preferred, and Certified Healthcare Financial Professional (CHFP) preferred, with a Texas Board Pharmacy Technician License required.

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ - Link Opens in New Tab