Group Event Concierge & Sales Specialist

Hornblower Group; New York (NY); On-site; USD 39,000 - 47,000; Full time

Job summary

The Hornblower Group is seeking a Group Concierge to support post-purchase logistics for our group guests aboard our vessels. You will build strong rapport, manage event details, and identify upsell opportunities to increase average order value while reporting to the General Manager or Senior Concierge Manager depending on port needs.

You will coordinate site visits, stay flexible for nights and weekends, serve as liaison between sales and operations, and ensure accurate pricing and billing.

Qualifications

• Bachelor’s degree preferred with 1 year in sales support or event coordination.
• Strong oral and written communication.
• Highly organized with excellent attention to detail.
• Ability to manage multiple tasks concurrently.
• Proficient with Word, Excel, and PowerPoint.

Responsibilities

• Develop knowledge of regional vessels, products and enhancements.
• Lead post-contract follow-ups and upsell opportunities to groups.
• Upsell guests to higher-value options and enhancements.
• Coordinate site visits and client meetings to support account management.
• Document guest interactions in Salesforce and prepare weekly reports.
• Resolve guest issues with sales and operations in a timely manner.
• Manage administrative activities including payment collection and invoicing.

Skills

Upselling

Client relations

Communication

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Hornblower Group is seeking a Group Concierge to support post-purchase logistics for our group guests aboard our vessels. You will build strong rapport, manage event details, and identify upsell opportunities to increase average order value while reporting to the General Manager or Senior Concierge Manager depending on port needs.

You will coordinate site visits, stay flexible for nights and weekends, serve as liaison between sales and operations, and ensure accurate pricing and billing.