Group Dining & Events Programs Manager

SMGHA Nevada, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Palms Casino Resort in the United States is seeking a Catering & Group Dining Administrator to provide administrative and operational support to the Catering & Conference Services team and directly manage the Group Dining function. This role drives revenue and ensures efficient planning, communication and execution of group dining, social and special events.

The position is salaried and requires flexibility, including occasional evenings, weekends and holidays.

Qualifications

• Candidate must be at least 21 years of age.
• Strong organizational skills and ability to function effectively under time constraints.
• Excellent interpersonal and customer service skills to deal effectively with clients and business contacts.
• Ability to plan, organize and execute multiple assignments within established timelines.
• Ability to communicate information clearly and professionally in both written and verbal form.
• Detail oriented with demonstrated problem-solving skills and strong follow-through.
• Ability to maintain accuracy while managing frequent changes and competing priorities.
• Professional appearance and demeanor.
• Ability to work independently, exercise discretion and independent judgment on matters affecting Group Dining operations, client experience and departmental priorities, while collaborating effectively as part of a team.
• Food Handler’s Card and Alcohol Awareness Card, or ability to obtain as required.
• Proof of eligibility to work in the United States.
• Catering software and/or CRM software knowledge a plus.

Responsibilities

• Provide day-to-day administrative support to the Catering & Conference Services team while independently managing assigned Group Dining business and priorities.
• Directly manage Group Dining inquiries from initial lead through contracting and turnover, including proposals, availability, pricing within established guidelines, event details and client communication.
• Enter, update and maintain accurate event, account and contact information in Delphi and other applicable sales and catering systems, and maintain Group Dining pipeline, production and forecast reporting.
• Prepare and distribute banquet event orders, event resumes, change notices and related documentation to appropriate resort departments.
• Independently evaluate Group Dining requests and make decisions within established guidelines regarding space, menus, minimums, timing and operational feasibility; elevate exceptions or material business risks as appropriate.
• Coordinate Group Dining execution with restaurant leadership, Culinary, Banquets, Finance and other resort departments, exercising discretion to resolve operational issues and protect the guest experience and revenue opportunity.
• Assist with client correspondence, telephone calls, appointment scheduling, site inspections and follow-up requests.
• Maintain organized electronic and physical event files and ensure required documentation is complete and current.
• Manage Group Dining billing and administrative processes, including deposits, payment information, master account documentation, invoicing coordination and communication with Accounting as needed.
• Prepare and analyze Group Dining production, pace, conversion and revenue reports and make recommendations to leadership regarding opportunities, process improvements and business priorities.
• Coordinate menus, signage, amenity requests, vendor documentation and miscellaneous event requirements as assigned.
• Assist managers with event changes and last-minute requests and communicate updates to Banquets, Culinary, Audio Visual, Hotel Operations and other supporting departments.
• Serve as the primary point of contact for assigned Group Dining clients and exercise independent judgment to resolve routine business and service issues within established authority.
• Assist with site inspections and client visits by preparing meeting spaces, collateral, menus and presentation materials.
• Maintain departmental supplies, forms, collateral and administrative resources.
• Maintain strong working relationships with clients, vendors and resort departments and perform other job-related duties as requested.
• Support large programs, high-profile events and peak business periods as needed.

Skills

Organizational skills

Customer service

Communication skills

Time management

Attention to detail

Independent judgment

Professional appearance

Work independently

Food Handler’s Card

Alcohol Awareness Card

CRM software knowledge

Delphi knowledge

Tripleseat knowledge

Microsoft Office

Delphi

Tools

Delphi

Tripleseat

CRM software

Microsoft Office

Job description

Palms Casino Resort in the United States is seeking a Catering & Group Dining Administrator to provide administrative and operational support to the Catering & Conference Services team and directly manage the Group Dining function. This role drives revenue and ensures efficient planning, communication and execution of group dining, social and special events.

The position is salaried and requires flexibility, including occasional evenings, weekends and holidays.