Group Coordinator Lead: Customer Service Leader (8am-4pm)

supply-chain; Hagerstown (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Affordable health coverage (medical, d

Dental & vision plans

PTO including holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Maryland is seeking a Group Coordinator Lead - Customer Service Representative to manage inquiries, process orders, and coordinate with operations to ensure timely delivery. The role requires clear communication and problem solving in a fast-paced environment.

You will lead a team on first shift, Mon-Fri, 8AM-4PM, with a pay of $22.50 per hour and a comprehensive benefits package. A High School Diploma is preferred, with 1-2 years of related experience and equal opportunity

Qualifications

• 1-2 years related experience.
• High School Diploma or Equivalent preferred.

Responsibilities

• Responds to inquiries, processes orders, handles complaints, and processes returns promptly and courteously.
• Phone duties, freight claim reporting, and other clerical duties as directed by supervisor.
• Track and trace shipments and provide data to internal/external parties as appropriate.
• Maintain customer records, including claims and returns, by updating account information.
• Coordinate special customer requests with transportation and operations departments.

Skills

Email communication

Data organization

Team leadership

Customer issue resolution

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain in Maryland is seeking a Group Coordinator Lead - Customer Service Representative to manage inquiries, process orders, and coordinate with operations to ensure timely delivery. The role requires clear communication and problem solving in a fast-paced environment.

You will lead a team on first shift, Mon-Fri, 8AM-4PM, with a pay of $22.50 per hour and a comprehensive benefits package. A High School Diploma is preferred, with 1-2 years of related experience and equal opportunity