Group Coordinator Lead - Customer Service (Logistics)

DHL Germany; Newville (Cumberland County); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and holidays

401(k) with company match

Tuition reimbursement

Training and advancement opportunities

Grow your skills

Job summary

DHL Supply Chain in Newville, PA is hiring for a Group Coordinator Lead - Customer Service Rep. The role handles inquiries, processes orders and complaints, and tracks shipments to ensure timely delivery.

The position operates 1st shift, 8am-4pm, Monday to Friday, at $19.45 per hour, with opportunities for training and advancement within DHL. Benefits include medical, dental, and vision coverage, 401(k) matching, and tuition reimbursement.

Qualifications

• 1-2 years related experience
• High School Diploma or Equivalent, preferred

Responsibilities

• Responds to inquiries, processes orders, handles complaints, and processes returns in a prompt, courteous, and effective manner
• Track and trace shipments and provide data to internal and external parties as appropriate
• Maintain customer records, including claims and returns, by updating account information
• Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
• Coordinate customer profile information with carriers to ensure incident free delivery
• Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met
• Responsible for the effective training of new customer service associates
• Maintain a good working relationship with customers by responding to inquiries and complaints concerning shipments, inventory count requests, etc.
• Report customer feedback to management, including signs of dissatisfaction
• Oversee all paperwork associated with orders and maintain the corresponding files
• Maintain a current procedure book for the customer service jobs and functions
• Prepare reports as required for task analysis as required

Education

High School Diploma or Equivalent

1-2 years related experience

Job description

DHL Supply Chain in Newville, PA is hiring for a Group Coordinator Lead - Customer Service Rep. The role handles inquiries, processes orders and complaints, and tracks shipments to ensure timely delivery.

The position operates 1st shift, 8am-4pm, Monday to Friday, at $19.45 per hour, with opportunities for training and advancement within DHL. Benefits include medical, dental, and vision coverage, 401(k) matching, and tuition reimbursement.