Group Coordinator - Caribe Hilton

Hilton Worldwide, Inc.; New Mexico; On-site; Full time

Job summary

A leading global hospitality company is looking for a Group Coordinator for the Caribe Hilton. This role involves managing group events, maintaining high customer service standards, and ensuring satisfaction while coordinating closely with guests and team members. Ideal candidates have customer service experience, bilingual skills, and a strong organizational background.

Benefits

Go Hilton travel program

Employee stock purchase program (15% discount)

Health Insurance coverage

Mental health resources

Paid Time Off (PTO)

401K plan with company match

Qualifications

• Minimum 1 year in customer service required.
• Bilingual candidates preferred.
• Experience working in hotels is a plus.

Responsibilities

• Manage contracts and rooming lists for events.
• Build strong relationships with guests and team members.
• Ensure customer satisfaction and handle inquiries promptly.

Skills

Organizational skills

Customer service

Communication skills

IT skills

Tools

Hotel property management systems

Job description

Job Description - Group Coordinator - Caribe Hilton (HOT0BO4B)

Job Description

Group Coordinator - Caribe Hilton (

Job Number:

HOT0BO4B )

Work Locations

Work Locations

: Caribe Hilton Hotel 1 San Geronimo Street San Juan 00901

The famous Caribe Hilton is looking for a Group Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot.

Ideal candidates have a minimum of 1 year in customer service, are bilingual, and have experience working in hotels.

Shift Pattern: Monday-Friday, some weekends may be needed

Pay Rate:$14 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and paternity leave as per Hilton policy
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As Groups Coordinator, you will perform routine procedures in order to maximize revenue and guest satisfaction and will work to develop future and repeat business opportunities in groups. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receives and enters in all contracts in the system
• Receives and enters in all rooming lists
• works with Pass Key
• Focuses on Rooming list and cut-off dates
• Liaison with sale, group events managers
• Attends group pick up meetings
• Works with Marketing Analyst to ensure blocks in R&I are balanced with Delphi
• Oversees addendum to contracts
• Works with group clients to ensure they receive pick-up reports, rooming list, etc.
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Manage administrative requests as directed by the Management Team
• Manage an events schedule to maximize yield
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Reservations policies and procedures are followed to ensure Guest satisfaction

What are we looking for?

A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Hilton Hotels & Resorts

Job

Job

: Guest Services, Operations, and Front Office