Group Coordinator - Caribe Hilton

Caribe Hilton; New Mexico; On-site; USD 30,000; Full time

Job summary

Join the Caribe Hilton as a Group Coordinator, where you will maximize revenue and guest satisfaction by managing group bookings and relationships. This role emphasizes customer service skills and requires a commitment to delivering exceptional hospitality in a vibrant, multicultural environment.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Employee stock purchase program at a discount

Maternity and paternity leave per Hilton policy

Comprehensive health insurance coverage

Mental health resources including free counseling

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Minimum of 1 year in customer service required.
• Bilingual candidates preferred.
• Strong organizational and communication skills necessary.

Responsibilities

• Manage group contracts and ensure guest satisfaction.
• Handle all rooming lists and coordinate with sales and marketing teams.
• Resolve issues to maintain customer satisfaction and develop repeat business.

Skills

Customer service

Bilingual

Organization

Communication

Job description

Join to apply for the Group Coordinator - Caribe Hilton role at Caribe Hilton

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Join to apply for the Group Coordinator - Caribe Hilton role at Caribe Hilton

The famous Caribe Hilton is looking for a Group Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot.

Ideal candidates have a minimum of 1 year in customer service, are bilingual, and have experience working in hotels.

Shift Pattern: Monday-Friday, some weekends may be needed

Pay Rate: $14 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and paternity leave as per Hilton policy
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What will I be doing?

As Groups Coordinator, you will perform routine procedures in order to maximize revenue and guest satisfaction and will work to develop future and repeat business opportunities in groups. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receives and enters in all contracts in the system
• Receives and enters in all rooming lists
• works with Pass Key
• Focuses on Rooming list and cut-off dates
• Liaison with sale, group events managers
• Attends group pick up meetings
• Works with Marketing Analyst to ensure blocks in R&I are balanced with Delphi
• Oversees addendum to contracts
• Works with group clients to ensure they receive pick-up reports, rooming list, etc.
• Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Manage administrative requests as directed by the Management Team
• Manage an events schedule to maximize yield
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Reservations policies and procedures are followed to ensure Guest satisfaction
  
  
  

What are we looking for?

A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Caribe Hilton Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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