Group Build Specialist

Hyatt Hotels Corporation; Milwaukee (WI); On-site; USD 26,000 - 32,000; Full time

Job summary

ALG Vacations, part of Hyatt, is seeking a Group Build Specialist to support the Groups Sales and Service Teams. You will manage group dashboards, verify price components, and help resolve rate discrepancies while aligning with leaders to optimize system efficiencies.

You will work with Salesforce, Excel, and other systems to document groups, respond to inquiries, and ensure timely updates and pricing accuracy across our brands.

Qualifications

• Associate degree or equivalent experience required.
• Experience with Salesforce and DocuSign a plus.
• Strong interpersonal, multi-tasking and communication skills.
• Ability to navigate multiple computer screens and systems.
• Knowledge of Microsoft Excel and Word.

Responsibilities

• Build and test group dashboards and pricing components in the system.
• Document new groups in Salesforce for tracking.
• Respond to inquiries with timely, excellent customer service.
• Collaborate with leaders to ensure dashboards and requests are completed within 24–42 hours.
• Maintain dashboards by updating group inventory and pricing; cancel inventory as needed after sales input.
• Troubleshoot pricing discrepancies and booking errors.
• Attend training sessions to learn product knowledge and support various projects.
• Identify opportunities to streamline processes.

Skills

Microsoft Excel

Microsoft Word

Customer service principles

Salesforce

DocuSign

Interpersonal skills

Multitasking

Attention to detail

Teamwork

Communication skills

Education

Associate's degree or equivalent experience

Tools

Salesforce

DocuSign

Job description

Summary

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as a Group Build Specialist within ALG Vacations.

The Group Build Specialist is focused on providing support to the Groups Sales and Service Teams and plays a key role in helping to provide exceptional customer service across all ALG Brands. The Group Operation Build Team is responsible for accurately executing group dashboards, group add-ons, troubleshooting systems and investigating rate discrepancies. The Specialist will work closely and align with their team lead and manager to seek out system efficiencies and possibilities for enhancement.

About ALG Vacations

It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

• Experimentation
• Empathy
• Inclusion
• Integrity
• Respect
• Well- Being

We're proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Essential Functions:

• Building and Testing of Group Dashboards, which includes testing contracted group inventory in the system, testing price components for contracted groups, testing net rates, retail rates, and mark ups.
• Ensuring new groups are documented correctly for tracking within Salesforce
• Responding to inquiries with excellence and aiming for same day communication to customers and colleagues
• Pro-actively collaborate with leaders and team members to ensure dashboards and service requests are completed within 24-42hrs.
• Completing dashboard maintenance by updating group inventory and pricing as necessary and cancelling inventory in a timely manner once communicated by sales and service teams
• Troubleshooting pricing discrepancies and booking errors
• Attending training sessions to build or maintain product knowledge and be flexible in supporting different projects
• Consistently look for ways to further streamline or improve processes

Qualifications

Experience:

• Knowledge of systems such as Microsoft Office and other office procedures and terminology, p proficient in both Microsoft Excel and Microsoft Word
• Knowledge of principles and processes for providing customer service. This includes assessment of customer needs, meeting quality standards for services and evaluation of customer satisfaction
• Strong ability to efficiently navigate through various computer screens and programs
• Salesforce and DocuSign experience a plus
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Demonstrate the ability to excel in an environment that is both backstage and front stage and have a passion for a high-level of customer service. Must be able to multi-task and stay organized
• Ability to demonstrate strong attention to detail, organization, and time management skills
• Collaborate with colleagues and staff to drive results and promote a team-oriented environment
• Strong verbal and written communication skills as well as the ability to strongly communicate and solve problems over the phone
• Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify, and implement cost-savings and process improvements

Education:

• Associate's degree or equivalent experience

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The pay range for this position is an hourly rate of $19.00 to $23.00. This position is also eligible to earn overtime, shift differentials under certain circumstances.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place