Group Sales Consultant

Hyatt Taleo; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Plan with Company Match

Travel Discounts & Deals

Paid Time Off & Holidays

Job summary

ALG Vacations, part of Hyatt, seeks a Group Sales Consultant to manage group quotes, contracts, and itineraries for leisure travel clients in Milwaukee. You will nurture relationships with agencies and suppliers and drive group sales performance.

Ideal candidates have 2+ years in travel or group sales, strong CRM and Excel skills, and excellent communication. This full-time role offers benefits and a structured corporate environment in the Milwaukee area.

Qualifications

• Two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning or equivalent
• Associate's degree or equivalent experience desired
• Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word
• Experience working in Salesforce or a similar CRM
• Must possess excellent interpersonal skills and ability to maintain strong relationships
• Good time management, multi-tasking, and organizational skills
• Ability to work collaboratively and independently in home-office environments
• Strong communication and presentation skills with customer focus

Responsibilities

• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
• Manage new and active leads through CRM
• Develop itineraries to satisfy group needs
• Attend training to build product knowledge and understand terms
• Present quote information professionally and secure the sale
• Respond to group vacation inquiries in a timely manner
• Maintain follow-up communication with customers every 24-48 hours
• Meet sales goals and contribute to team results
• Build customer loyalty and strong relationships with customers, agencies, and suppliers
• Answer incoming calls/emails via group channels as needed

Skills

Customer service

Sales

Negotiation

Persuasion

Critical Thinking

Judgment and Decision-Making

Deductive Reasoning

Inductive Reasoning

Education

Associate's degree

Tools

Microsoft Excel

Outlook

Teams

PowerPoint

Word

Salesforce

Job description

Group Sales Consultant | MIL000411

Description

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

• Experimentation
• Empathy
• Inclusion
• Integrity
• Respect
• Well-Being

We're proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Essential Functions

• Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
• Manage new and active leads through CRM
• Work with customers to develop appropriate itineraries to satisfy their group needs
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Present quote information to customers in a professional manner and secure the sale
• Respond to group vacation inquiries on a timely basis
• Consistent follow-up communication with customers every 24-48 hours
• Meet sales goals and expectations as established by leadership
• Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers
• Answer incoming calls and emails via the group communication channels as needed

Qualifications

Experience

• Two (2) plus years of relevant experience in travel, group sales, event and/or wedding planning; or an equivalent combination of education and experience
• Associate's degree or equivalent experience desired
• Strong proficiency in Microsoft Excel as well as Outlook, Teams, PowerPoint, and Word
• Experience working in Salesforce or a similar CRM
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team-oriented environment
• Ability to work independently in a home-office environment free of distractions
• Ability to work under pressure and meet deadlines
• Strong communication skills with the ability to communicate ideas verbally and in writing, to include strong presentation ability. As well as listening to various messages and asking the appropriate questions drive to a solution.
• Strong analytical acumen with the ability to understand and develop solutions from various data sets.

Additional Competencies Required

• Customer Service – Knowledge of principles and processes for providing customer service. This includes assessment of customer needs, meeting quality standards for services and evaluation of customer satisfaction
• Sales – Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Negotiation – Bringing others together and trying to reconcile differences for a positive outcome
• Persuasion – Persuading others to change their minds or behavior
• Learning from Past Experience – Understanding the implications of new information for both current and future problem-solving and decision-making
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision-Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The pay range for this position is an hourly rate of $20.00 to $22.00. This position is also eligible to earn overtime, shift differentials and incentive awards under certain circumstances.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Primary Location: US-WI-Milwaukee

Organization: ALG Vacations and Trisept United States Offices

Pay Basis: Yearly US Dollar (USD)

Job Level: Professional Staff/Corporate | Full-time

Job: Sales

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.