Group Administration Clerk

Delta Dental Plan of Michigan, Inc.; Michigan; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Tuition reimbursement

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Group Administration Clerk in Okemos, MI with remote work options. The role involves entering and verifying group, member, and agent data, preparing documents, and managing eligibility records.

Candidates should have strong typing speed and basic word processing skills and must be ready to support the office team. Ideal applicants hold a high school diploma and at least two years of office experience, plus demonstrated data entry and

Qualifications

• High school diploma or equivalent
• Two years of work experience in an office environment
• Successful completion of a data entry test (5500 keystrokes/hour at 95% accuracy; test waived if CRT Operator)
• Typing test of 40 correct words per minute (90% accuracy)
• Knowledge of basic word processing and general computing

Responsibilities

• Verifies, enters, corrects group, member, and agent information into relevant applications (adds, terminations, updates, renewals)
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records to process, update, and correct files
• Retrieves and reconciles information in files when system rejects data
• Researches inaccuracies and determines routing for claims processing
• Corrects updates entered via optical scanning or data entry
• Accesses software programs and compiles information for reports
• Operates office equipment (PC, copier, fax, scanner)
• Maintains departmental records and filing systems (hardcopy, electronic, imaged)
• May provide backup to department secretary
• Opens/distributes mail and handles correspondence

Skills

Typing 40 wpm

5500 keystrokes/hour

Basic word processing

Office experience

Education

High school diploma or equivalent

Job description

Job Title: Group Administration Clerk Number of Positions: 1 Location: Okemos, MI Location Specifics: Fully Remote

Job Summary

Candidates must reside within a reasonable commuting distance of our Okemos, MI office for team meetings, collaborative sessions, and training. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Typical Assignments

• Verifies, enters, corrects group, member, and agent information into relevant applications, including adds, terminations, updates, member merges, new clients, new plans, agency mergers, agent of record changes, contract changes, renewals, and history
• Composes, prepares, and modifies group and agent documents
• Enters manual eligibility records into the system to process, update, and correct file information
• Retrieves and reconciles information in files when rejected by the system
• Researches and determines whether inaccurate data should be updated, routed or adjudicated for claims processing
• Corrects and updates information entered through the optical scanning or data entry process
• Accesses various software programs, and gathers and summarizes information from/for various reports
• Operates office equipment which may include a personal computer, copier, fax machine, scanner, etc.
• Maintains related departmental records, files, filing system and/or records retention systems (hardcopy, electronic, and imaged)
• May provide back up to department secretary
• Opens and distributes mail and handles incoming/outgoing correspondence #LI-Remote

Minimum Requirements

• Possess a high school diploma or equivalent
• Two years of work experience in an office environment
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months / 5,500 keystrokes per hour with 95% accuracy (test waived if candidate currently holds or has previously held a CRT Operator position)
• Successful completion of a typing test administered by Human Resources within the past 12 months with a typing speed of 40 correct words per minute (minimum of 90% accuracy) (test waived if candidate currently holds a position that requires at least 40 correct words per minute.)
• Knowledge of personal computing and software applications through experience, coursework, or successful completion (80% accuracy) of applicable tests administered by Human Resources including: Basic word processing

Benefits

• Employees are offered a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.
• Employees are also eligible for annual incentive compensation based on annual business goals.
• Additionally, employees receive eight hours of paid volunteer time each year, access to an on-staff health coach and personal trainer, plus many other perks.

Equal Opportunity and Diversity

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. Delta Dental of Michigan, Ohio, and Indiana has been a dental benefits leader for more than 60 years, and today with our affiliates, we are one of the largest dental plan administrators in the country. It’s our mission to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by making investments that build healthy, smart, vibrant communities. We celebrate diverse thought and foster a culture where employees go All In – for the company, themselves, their colleagues and their communities. Delta Dental is an Equal Opportunity Employer.