Group Account Associate

OCI; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

OCI in Omaha seeks a proactive Group Account Associate to support benefits administration in a collaborative, in-person environment. You will process new hires, terminations, and enrollment changes while ensuring accuracy and clear communication with agents and carriers.

The role emphasizes billing, enrollment support, policy renewals, and data integrity, with on-the-job training and career mentorship. A strong team culture and hands-on learning are highlighted.

Qualifications

• Willingness to learn and adapt with on-the-job training.
• Strong written and verbal communication skills.
• Comfort using Outlook and navigating carrier portals.

Responsibilities

• Be the go-to expert: collaborate with agents, carriers and team members to manage and administer group benefits, including processing new hires and terminations.
• Tackle billing and enrollment: resolve billing issues, provide ID cards, and manage address and employee changes.
• Assist and advise: help agents navigate policy details and guide renewals, rate relief, and plan changes.
• Keep records up-to-date and ensure compliance and clear data for agents.
• Build strong connections with agents, carriers, and staff for a collaborative environment.

Skills

Eager Learner

Team Player

Detail-Oriented

Tech-Savvy

Excellent Communicator

Resourceful Problem-Solver

Organized Multitasker

Education

High school diploma or GED

Tools

Outlook

Job description

Description

Do these statements apply to you?

I’m excited to join a team and work together in person

I’m a positive person and others would say the same about me.

I enjoy helping others reach their fullest potential.

I strive to be the best version of myself.

I’m excited to be actively engaged in a strong company culture.

If you answered yes to these statements, you are exactly the type of person we are looking for!

We’re looking for a proactive and enthusiastic Group Account Associate to be the linchpin in our benefits administration team. If you thrive in a collaborative environment and have a knack for clear communication, this role is perfect for you!

No Insurance background or qualifications are required. We provide on the job training, with supportive team members, and career mentorship.

At OCI, we know insurance can be complex, confusing, and boring. We’re not!

What You'll Do:

• Be the Go-To Expert: Collaborate with agents, carriers, and team members to manage and administer group benefits. Your day will be filled with processing new hires, terminations, and handling various enrollment changes.
• Tackle Billing & Enrollment: Resolve billing issues, provide ID cards, and manage address and employee changes. Ensure every detail is spot on!
• Assist & Advise: Help agents navigate policy and employee information and guide them through the policy renewal process—everything from annual surveys to negotiating rate relief and processing plan changes.
• Keep Everything in Check: Maintain up-to-date records, communicate compliance requirements, and ensure smooth data and business communications for agents.
• Build Strong Connections: Create meaningful relationships with agents, carriers, and their staff to foster a collaborative and supportive environment.

Requirements

Who You Are:

• Eager Learner: Some insurance knowledge is great, but your willingness to learn and adapt is even more important.
• Team Player: You play well with others and communicate effectively, both verbally and in writing.
• Detail-Oriented: With a keen eye for detail and a proactive approach, you tackle challenges head-on.
• Tech‑Savvy: Comfortable using Outlook with the ability to navigate various insurance carrier portals with ease.

Your Skills:

• Resourceful Problem-Solver: You find solutions and think outside the box.
• Organized Multitasker: Manage multiple tasks efficiently without missing a beat.
• Excellent Communicator: Whether it’s written or verbal, you know how to get your message across clearly and effectively.
• High school diploma or GED