Employee Benefits Account Manager

Gables Search Group; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gables Search Group in Chicago seeks an experienced Employee Benefits Account Manager to support and service group benefits clients in a hybrid work environment. The role focuses on day-to-day benefits administration and client relationships.

You will coordinate renewals, enrollments, plan changes, and communications with carriers, TPAs, and internal teams, ensuring accurate records and timely service.

Qualifications

• Active Life & Health license required.
• Minimum 1 year of benefits or group insurance experience.
• Knowledge of group health, dental, vision, life and disability products.
• Strong customer service, communication and relationship skills.
• Excellent organizational skills with multi-priority management.
• Experience with carriers, TPAs and benefits administration processes.
• Proficiency with Microsoft Office and CRM systems.
• HubSpot or similar CRM experience is a plus.

Responsibilities

• Manage day-to-day servicing for assigned employee benefits accounts.
• Support renewals, enrollments, policy changes, terminations and ongoing maintenance.
• Build and maintain relationships with employer groups, carriers, TPAs and internal stakeholders.
• Coordinate delivery of plan materials, communications and benefits documentation.
• Assist clients with claims, billing questions and carrier escalations.
• Work with carriers and TPAs to resolve service and policy matters.
• Maintain accurate records in agency management and CRM systems.
• Provide hands-on support during open enrollment and employee education.
• Stay informed on benefits trends, compliance updates and carrier offerings.
• Support client retention and service initiatives through responsive communication.

Skills

Customer service

Relationship management

Communication

Tools

CRM systems

HubSpot

Microsoft Office

Job description

A growing insurance and employee benefits organization is seeking an experienced Employee Benefits Account Manager to support and service group benefits clients in a hybrid work environment. This role is ideal for someone who thrives in a client-focused setting and enjoys building long-term relationships while managing day-to-day benefits administration and support activities.

The ideal candidate is organized, proactive, and experienced working with employer-sponsored health and life insurance programs. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with clients, carriers, vendors, and internal teams.

Key Responsibilities

• Manage day-to-day servicing activities for assigned employee benefits accounts
• Support clients with renewals, enrollments, policy changes, terminations, and ongoing account maintenance
• Build and maintain strong relationships with employer groups, insurance carriers, TPAs, and internal stakeholders
• Coordinate the timely delivery of plan materials, employee communications, and benefits documentation
• Assist clients and employees with claims-related issues, billing questions, and carrier escalations
• Work directly with insurance carriers and third-party administrators to resolve service and policy-related matters
• Maintain accurate records and documentation within agency management and CRM systems
• Provide hands‑on support during open enrollment and employee education activities
• Stay informed on benefits trends, compliance updates, carrier offerings, and industry best practices
• Support overall client retention and service initiatives through responsive and professional communication

Qualifications

• Active Life & Health insurance license required
• Minimum of 1 year of experience supporting employee benefits or group insurance accounts
• Knowledge of group health, dental, vision, life, and disability insurance products
• Strong customer service, communication, and relationship management skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Experience working with insurance carriers, TPAs, and benefits administration processes
• Proficiency with Microsoft Office and agency management or CRM systems
• Experience with HubSpot or similar CRM platforms is a plus

Preferred Traits

• Client-service mindset with strong problem-solving abilities
• Comfortable assisting clients and employees with benefits education and enrollment support
• Detail-oriented with strong follow-through and accountability
• Ability to work both independently and collaboratively in a hybrid environment
• Adaptable and responsive in a fast-paced professional setting