Ground Operations Agent: On-Time Flights & Customer Care

swa; Philadelphia (Philadelphia County); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Fly for free on open seats (and depend

401(k) with company match up to 10%

Profit-sharing potential

Health insurance for you and depend.

Health plan options from first day

Job summary

Southwest Airlines is seeking an Operations Agent at the gate to help flights take off safely and on time. You will assist Customers boarding, verify flight details, and coordinate with ramp, operations, provisioning and servicing teams to keep aircraft moving smoothly.

As part of a part-time schedule, you will train for 4–6 weeks and then work shifts that may include early mornings, late nights, weekends, and holidays. This role is governed by a collective bargaining agreement and requires U.S.

Qualifications

• U.S. citizenship or current authorization to work in the U.S.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities.
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for

Job description

Southwest Airlines is seeking an Operations Agent at the gate to help flights take off safely and on time. You will assist Customers boarding, verify flight details, and coordinate with ramp, operations, provisioning and servicing teams to keep aircraft moving smoothly.

As part of a part-time schedule, you will train for 4–6 weeks and then work shifts that may include early mornings, late nights, weekends, and holidays. This role is governed by a collective bargaining agreement and requires U.S.