Ground Handling Passenger Service Agent (Jetway)

Piedmont Airlines, Inc.; Roanoke (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Piedmont Airlines, Inc. is hiring a Customer Service Agent in our Ground Handling Department. The role involves assisting passengers with boarding/disembarking, operating the Jetway, and guiding aircraft on the ramp. You must be able to lift up to 70 pounds and work outside in all weather conditions.

Successful completion of the training course is required. The position reports to the General Manager and offers opportunities for growth within a dynamic airline environment.

Qualifications

• Successful completion of training course.
• Ability to lift up to 70 pounds.
• Work outside in all weather conditions.
• Ability to follow instructions and a safety protocol.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs including wheelchairs and unaccompanied minors.
• Operate the Jetway and guide/park aircraft.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Work as part of a team to deliver excellent customer service.

Skills

Customer service

Teamwork

Communication

Multitasking

Physical stamina

Education

High school diploma

Tools

Microsoft Office

Job description

Piedmont Airlines, Inc. is hiring a Customer Service Agent in our Ground Handling Department. The role involves assisting passengers with boarding/disembarking, operating the Jetway, and guiding aircraft on the ramp. You must be able to lift up to 70 pounds and work outside in all weather conditions.

Successful completion of the training course is required. The position reports to the General Manager and offers opportunities for growth within a dynamic airline environment.