Grocery To-Go Shopper & Customer Service Associate

Food Lion; Berlin (MD); On-site; USD 21,000 - 31,000; Full time

Job summary

Food Lion is seeking a customer-focused associate to provide fast, friendly service at the Berlin, MD location. You will support the To-Go lead, assist customers with online orders, and ensure accuracy in scanning, bagging and labeling while maintaining a neat appearance in Food Lion attire.

Responsibilities include using tools to fulfill orders, recognizing produce, and ensuring policy compliance. The role requires teamwork, reliable performance, and willingness to complete CBT training and

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Provide fast, friendly service to customers and assist in achieving Food Lion customer service standards.
• Maintain compliance with Food Lion policies and procedures in daily tasks.
• Assist with picking up orders and using designated tools for processing orders.
• Recognize produce varieties and substitutions as requested by customers.
• Scan, bag, and label purchases accurately and efficiently.
• Notify QA of cleaning issues or maintenance needs for the To-Go area.
• Complete required CBT and Training Aid courses and other duties as assigned.
• Ensure safety and cleanliness, adhering to dress code and store policies.

Skills

Interpersonal skills

Customer service

Team player

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion is seeking a customer-focused associate to provide fast, friendly service at the Berlin, MD location. You will support the To-Go lead, assist customers with online orders, and ensure accuracy in scanning, bagging and labeling while maintaining a neat appearance in Food Lion attire.

Responsibilities include using tools to fulfill orders, recognizing produce, and ensuring policy compliance. The role requires teamwork, reliable performance, and willingness to complete CBT training and