GROCERY/RELIEF ASST DEPT LEADER

Kroger Family of Companies; Fairbanks (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies in Fairbanks, AK, is seeking a Grocery Department Associate to deliver outstanding customer service while maintaining a safe, clean store environment. You will help achieve department goals, assist with daily operations, and support the team in delivering a top-notch shopping experience.

The role requires strong communication, basic math, and the ability to work under pressure. Prior grocery or retail experience is helpful; a high school diploma or equivalent is

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to customer questions with suggestions.
• Inform customers of grocery specials.
• Understand the store layout and locate products.
• Implement the department's period promotional plan.
• Stay current with ads and promotions.
• Monitor and control expenses for the department.
• Maintain awareness of inventory and stocking conditions; note discrepancies.
• Observe scheduled shift operating hours.
• Demonstrate effective merchandising.
• Ensure products are prepared and displayed per policy.
• Maintain workload to meet production deadlines.
• Integrate key retail processes into daily operations.
• Ensure compliance with merchandising, customer service, cash control, labor, safety and loss prevention rules.
• Report safety risks, accidents, and any illegal activity.

Skills

Effective communication

Basic math

Stress management

Physical stamina

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Adhere to all local, state and federal laws, and company guidelines.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Inform customers of grocery specials.

• Understand the store's layout and be able to locate products.

• Implement the period promotional plan for the department.

• Stay current with present, future, seasonal and special ads.

• Monitor and control expenses for the department.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Observe scheduled shift operating hours.

• Demonstrate creative merchandising.

• Condition all products in assigned sections according to company policy.

• Maintain workload to guarantee that production deadlines are met.

• Integrate key retailing work processes into daily department operations.

• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math: counting, addition, and subtraction.

• Ability to handle stressful situations

• Must be able to meet the minimum physical demands of the position.

• Must be 18 or older

Desired

• High school diploma or equivalent.

• Management experience

• Grocery experience

• Retail experience

• Second language: speaking, reading and/or writing.