Grocery/Lead Clerk

Kroger; Rochester Hills (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Rochester Hills, Michigan is seeking team members to deliver outstanding customer experiences. You will assist the department manager in achieving sales and profit goals while maintaining a safe, clean store environment and welcoming customers.

Responsibilities include answering questions about products, stocking and labeling merchandise, applying freshness and safety standards, and helping customers discover items.

Qualifications

• Must be 18 or older.
• Effective communication skills.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Retail experience is helpful.
• Second language skills are a plus.

Responsibilities

• Assist the department manager in reaching sales and profit goals for the department and monitor quality assurance standards.
• Create and maintain a safe, clean environment that encourages customers to return.
• Answer questions about products and make recommendations.
• Gain knowledge of products to respond confidently to customer inquiries.
• Label, stock and inventory department merchandise and review “sell by” dates.
• Inform customers of specials and ensure freshness and quality of items.
• Report discrepancies and safety risks to store management.
• Provide friendly service to make customers feel welcome, important and appreciated.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)