Grocery/Lead Clerk

Kroger; Town of Plover (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Town of Plover, WI seeks an entry-level department associate to deliver outstanding customer service and maintain a safe, clean store environment. You will assist customers, stock shelves, check dates, and support managers in achieving goals.

The role emphasizes effective communication, handling stress, and a willingness to learn about products while promoting a positive shopping experience for every guest.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Assist department manager in reaching sales and profit goals and monitor quality standards.
• Answer customer questions about products in the department and store to help shopping experience.
• Label, stock and inventory department merchandise and maintain safe, clean environment.
• Inform customers of specials and promote trust and respect among associates.
• Check product quality and review sell-by dates to ensure freshness.
• Report safety risks or issues and assist with safety procedures.

Skills

Effective communication

Basic math skills

Ability to handle stressful situations

Customer service

Teamwork

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)