Grocery Order Picker & Customer Service

The GIANT Company; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 38,000; Full time

Job summary

The GIANT Company in Mechanicsburg, PA is seeking team-oriented associates to accurately select GIANT Direct orders throughout the store and provide friendly, helpful service to customers.

You will match items from online shopping lists, prepare orders for pickup, assist customers at designated spots, and work with a collaborative team to maintain safety, food safety, and sanitation standards. This role requires good computer skills and reliable attendance.

Qualifications

• Excellent interpersonal, organizational, communication, and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems.
• Authorized to work in the U.S.
• Must understand company policies and safety regulations to complete job duties.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet company performance standards including regular attendance.
• Must be able to use or learn to use equipment and tools used to perform this job.

Responsibilities

• Greet customers and provide prompt, courteous customer service.
• Accurately match all items from the customer's online shopping list
• Shop multiple customer orders simultaneously using designated tools and equipment
• Substitute items for customers if requested
• Assist customers picking up orders at designated parking spots or drive-through
• Differentiate various types of produce merchandise across varieties
• Bag or package merchandise according to company policies and store, label and store items for pickup
• Dress according to company policy and maintain a neat appearance
• Observe and follow all company policies including safety, food safety, sanitation
• Team focused, willing to collaborate
• Assist in special projects and perform other functions as assigned

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Computer literacy

Teamwork

Work authorization in US

Tools

POS systems

Inventory software

Job description

The GIANT Company in Mechanicsburg, PA is seeking team-oriented associates to accurately select GIANT Direct orders throughout the store and provide friendly, helpful service to customers.

You will match items from online shopping lists, prepare orders for pickup, assist customers at designated spots, and work with a collaborative team to maintain safety, food safety, and sanitation standards. This role requires good computer skills and reliable attendance.