Grocery Online Order Picker & Customer Service

The GIANT Company; Spring House (PA); On-site; USD 26,000 - 38,000; Full time

Job summary

The GIANT Company is seeking a team member in Spring House, PA to accurately select GIANT Direct orders, while following safety and sanitation practices. You will greet customers, match online orders, and assist with pickup, contributing to a clean, efficient store environment.

This role requires strong communication, reliable attendance, and physical stamina to lift up to 50 lbs, stand for long periods, and learn store technologies.

Qualifications

• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver who is willingness to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems required to perform job functions.
• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.

Responsibilities

• Greet all customers, provide prompt, courteous customer service
• Accurately match all items from the customer's online shopping list
• Shop multiple customer orders simultaneously using designated tools and equipment
• Substitute items for customers if requested
• Assist customers picking up orders at designated parking spots or drive-through
• Differentiate various types of produce merchandise, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.)
• Bag or package merchandise according to established company policies and procedures; label and store packaged items in designated area for customer pick up
• Must dress according to company policy, maintains a neat, clean appearance at all time
• Observes and follows all company policies and procedures including safety, food safety, and sanitation practices
• Team focused, willingness to collaborate
• Assists in special projects and performs other functions as assigned

Skills

Interpersonal skills

Organizational skills

Communication

Customer service

Problem solving

Computer skills

Authorized to work in US

Policy & safety compliance

Ergonomics/physical requirements

Attendance

Equipment operation

Job description

The GIANT Company is seeking a team member in Spring House, PA to accurately select GIANT Direct orders, while following safety and sanitation practices. You will greet customers, match online orders, and assist with pickup, contributing to a clean, efficient store environment.

This role requires strong communication, reliable attendance, and physical stamina to lift up to 50 lbs, stand for long periods, and learn store technologies.