Grocery Operations Lead - Guest Experience & Inventory

The Fresh Market Inc; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K match

Financial wellness program

Paid time off

Insurance plans

Employee discounts

Job summary

The Fresh Market Inc in Knoxville, TN is seeking a Grocery Manager to lead store operations, drive inventory control, pricing integrity, and excellent guest service. You will supervise and coach team members, ensure efficient restocking, and uphold The Fresh Market standards.

You will also oversee daily scheduling, perform MOD duties, and ensure safety and quality in all operational aspects. A passion for excellence and strong communication are essential.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food safety certification, or ability to obtain post hire.
• Must be 21 years of age or older.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service.
• Making recommendations and accommodating requests.
• Managing order guides/ordering deadlines/reducing shrink/damage.
• Properly receiving/stocking of goods that follow rotation standards when replenishing product levels.
• Direct teams to handle, rest, and merchandising of goods that follow TFM standards.
• Engage, motivate, coach, and train team members on-the-job as well as through The Fresh Market's internal training platform to provide excellent guest service in a safe and secure manner.
• At times you may be responsible for total store operations or Manager on Duty (MOD).

Skills

Team leadership

Guest service

Communication

Scheduling

Flexibility

POS systems

Microsoft Office

Food safety

Education

Assoc degree in business/retail

Job description

The Fresh Market Inc in Knoxville, TN is seeking a Grocery Manager to lead store operations, drive inventory control, pricing integrity, and excellent guest service. You will supervise and coach team members, ensure efficient restocking, and uphold The Fresh Market standards.

You will also oversee daily scheduling, perform MOD duties, and ensure safety and quality in all operational aspects. A passion for excellence and strong communication are essential.