Grocery Night Customer Service Specialist

Kroger Co.; Dacula (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Co. in Georgia is seeking team members to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals while ensuring quality standards across the department.

Respond to customer questions, keep products stocked and fresh, and communicate product knowledge. The role requires teamwork, strong communication, and adherence to food safety regulations.

Qualifications

• Minimum: Ability to handle stressful situations.
• Minimum: Basic math skills (counting, addition, subtraction).
• Minimum: Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Know products in the department and respond to questions, offering suggestions.
• Recommend grocery items and inform customers of specials.
• Check product quality and review sell-by dates; take action as needed.
• Label, stock and inventory department merchandise; provide fresh products as ordered.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers with logs.
• Reinforce safety programs and report unsafe conditions.
• Perform preventive maintenance and report items needing repair.
• Notify management of accidents.
• Report safety risks and illegal activity.
• Must be able to perform essential job functions, with or without accommodation.

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Second language proficiency

Job description

Kroger Co. in Georgia is seeking team members to deliver outstanding customer service and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals while ensuring quality standards across the department.

Respond to customer questions, keep products stocked and fresh, and communicate product knowledge. The role requires teamwork, strong communication, and adherence to food safety regulations.