Grocery Night Customer Experience Lead

Kroger Family of Companies; Jackson (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Jackson, MS is seeking a customer-focused associate to deliver outstanding service, maintain a safe, clean store, and assist the department manager in achieving sales and profit goals. You will support customers with product questions, keep shelves stocked, and uphold food safety standards.

Responsibilities include greeting customers, suggesting items, tracking freshness, labeling and stock, and reporting discrepancies.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment welcoming to customers by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Recommend grocery items and inform customers of specials.
• Check product quality, review sell-by dates and take action.
• Label, stock and inventory department merchandise; provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and logs are maintained.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents and report safety risks or fraud.
• Perform essential job functions with or without accommodation.

Skills

Stress management

Basic math

Communication skills

Job description

Kroger Family of Companies in Jackson, MS is seeking a customer-focused associate to deliver outstanding service, maintain a safe, clean store, and assist the department manager in achieving sales and profit goals. You will support customers with product questions, keep shelves stocked, and uphold food safety standards.

Responsibilities include greeting customers, suggesting items, tracking freshness, labeling and stock, and reporting discrepancies.