Grocery Manager

Socket.dev; West Salem (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Hansen’s IGA Market in West Salem, WI, is hiring a Grocery Manager to lead the Grocery Department, oversee associates, ensure customer satisfaction, and uphold safety and sanitation standards. This role involves hands-on leadership on the floor and with the team, with a focus on stock, displays, and efficient operations.

The Grocery Manager will drive service excellence, train staff, and collaborate with the Store Manager to meet department goals and store standards.

Qualifications

• Grocery department leadership experience required.
• Ability to train and coach associates.
• Strong knowledge of health, sanitation and safety regulations.

Responsibilities

• Lead and coach Grocery Department staff; manage performance.
• Ensure shelf stock, product rotation and cleanliness.
• Oversee inventory orders based on reports.
• Create attractive displays and end caps.
• Deliver best-in-class customer service.
• Coordinate with Store Manager on department needs.
• Unloading deliveries and operating equipment.

Skills

Leadership experience

Customer service

Team management

Communication

Problem-solving

Safety regulations

Time management

Tools

Microsoft Office

Job description

Job Details

Location: West Salem - West Salem, WI

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

Job Description

The Grocery Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Grocery Manager is to oversee associates, customer satisfaction and standards for the Grocery Department. As a part of the Hansen’s IGA Market leadership team, the Grocery Manager must demonstrate accountability, strong team management skills and hands‑on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Grocery Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques
• Ensure that the Grocery Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Create attractive Grocery Department displays and end caps based on specific sales for the week
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Grocery Department duties as needed

Qualifications

• Must be a minimum of 18 years of age due to required operation of equipment
• Prior grocery experience as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast‑paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds