Grocery Manager

HANSENS IGA INC; West Salem (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Hansen’s IGA Market in West Salem, WI is seeking a Grocery Department Leader to oversee daily operations, greet customers, and model exceptional service.

You will supervise and train associates, manage inventory and displays, ensure safety and sanitation, and partner with the Store Manager to maintain a clean, well-stocked store that delivers a top-notch shopping experience.

Qualifications

• Minimum 18 years old with operation of equipment.
• Grocery experience and leadership experience required.
• Ability to lead, coach, train and motivate a team.
• Ability to delegate responsibilities and direct the team.
• Strong knowledge of health, sanitation and safety regulations.

Responsibilities

• Lead and train associates; provide coaching and feedback.
• Oversee all areas of the Grocery Department and stock shelves.
• Ensure department is clean, organized and well displayed.
• Manage inventory, ordering and shrink control reports.
• Create attractive displays and end caps based on weekly sales.
• Communicate department needs and issues to Store Manager.
• Assist with unloading daily deliveries and operating equipment.
• Maintain safety and sanitation compliance; follow procedures.

Skills

Leadership

Customer service

Communication

Team motivation

Delegation

Time management

Attention to detail

Problem solving

Conflict resolution

Tools

Microsoft Office

Job description

Job Details: Job Location: West Salem - West Salem, WI, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Description

Duties & Responsibilities

• Serve customers in the Grocery Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques
• Ensure that the Grocery Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Create attractive Grocery Department displays and end caps based on specific sales for the week
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Grocery Department duties as needed

Qualifications: Required Qualifications

• Must be a minimum of 18 years of age due to required operation of equipment
• Prior grocery experience as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds