Dairy/Frozen Manager

HANSENS IGA INC; West Salem (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Hansen’s IGA Market in West Salem, WI seeks a Dairy/Frozen Manager to lead the department, oversee associates, and ensure best‑in‑class service for guests. You will manage inventory, maintain safe and organized conditions, and actively promote products on the floor.

This hands‑on role requires strong leadership and a commitment to quality and safety. The ideal candidate will coach and develop staff, uphold sanitation standards, and thrive in a fast‑paced grocery environment while delivering

Qualifications

• Must be at least 18 years old due to operation of Dairy/Frozen equipment.
• Grocery leadership experience required.
• Able to work in a colder environment.
• Ability to coach, train, develop and motivate a team.
• Ability to provide clear direction and delegate responsibilities.
• Strong knowledge of health, sanitation and safety regulations.
• Capable of adapting to changing conditions and priorities.
• Ability to work well under pressure.
• Strong communication and planning skills.
• Able to stand, walk, lift up to 50 pounds.

Responsibilities

• Serve customers in the Dairy/Frozen Department with exceptional service.
• Provide consistent, timely, and friendly assistance and resolve complaints.
• Lead the Dairy/Frozen team and manage department operations.
• Keep the department stocked with quality products.
• Maintain clean, well-organized shelves and back coolers.
• Introduce new products and remove discontinued items.
• Maintain accurate product tags and supply sources.
• Order inventory based on reports and needs.
• Coach, train, and evaluate staff performance.
• Assist with unloading deliveries and maintaining equipment.

Skills

Leadership

Customer service

Communication

Team management

Time management

Problem solving

Multitasking

Tools

Microsoft Office

Job description

Job Details

Job Location: West Salem - West Salem, WI 54669

Job Description

The Dairy/Frozen Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. As a part of the Hansen’s IGA Market leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands‑on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Dairy/Frozen Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques
• Ensure that the Dairy/Frozen Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Actively work new product offerings onto shelves, while removing discontinued products
• Maintain product tags to ensure products have the correct source of supply for ordering
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Assist with maintaining back coolers, including taking cold temperatures at designated times
• Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Dairy/Frozen Department duties as needed

QualificationsRequired Qualifications

• Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment
• Prior grocery experience as well as leadership experience is required
• Ability to work in a colder environment
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast‑paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds