Grocery Lead: People & Customer Experience Leader

Meijer; Freys Hill (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, a family-oriented retailer, is seeking team members to enhance the shopping experience. You will guide daily tasks, mentor staff, and help ensure top customer service, store operations, and product presentation.

This role emphasizes leadership, training, and a commitment to diversity and inclusion. The position involves coordinating schedules, assisting with inventories, and maintaining Meijer standards across departments.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and team.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and problem solving.
• Ability to influence others and build rapport quickly.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Commitment to fostering an inclusive environment for all team members and vendors.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to exceed customer service and sales goals.
• Supports training new team members and cross-training high potential talent.
• Assist in department scheduling to improve engagement, service, and store profitability.
• Ensure freshness and rotation of products and adherence to policies.
• Guidance on food safety standards and safe operations.
• Oversee ordering, receiving, stocking, pricing, and product displays as needed.
• Promote Meijer culture and inclusivity in daily operations.
• Operate a register and cash handling when required; operate powered equipment as applicable.
• Participate in period end inventories and may act in Lead capacity in other departments.

Skills

Customer service

Initiative

Communication

Retail experience

Creative thinking

Influence others

Rapport building

Physical ability

Plan execution

Team leadership

Inclusive culture

Job description

Meijer, a family-oriented retailer, is seeking team members to enhance the shopping experience. You will guide daily tasks, mentor staff, and help ensure top customer service, store operations, and product presentation.

This role emphasizes leadership, training, and a commitment to diversity and inclusion. The position involves coordinating schedules, assisting with inventories, and maintaining Meijer standards across departments.