Grocery Lead: Customer Experience & Store Ops

1015 Meijer Stores LP; Louisville (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Job summary

Meijer, Inc. is seeking a dedicated store leader to oversee department operations, guide staff, and uphold outstanding customer service standards.

You will model excellence in customer experience, assign daily tasks, and mentor team members to exceed sales goals while maintaining Meijer standards. You will also participate in training new teammates, assist with scheduling, and help drive store profitability through effective leadership and teamwork.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.

Responsibilities

• Provides direction related to operations, processes, and conditions of their area.
• Plans, guides, and empowers team members in the day-to-day operation of the department.
• Sets example for those in their department by modeling exceptional customer experience.
• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.

Skills

Customer service

Leadership

Communication

Retail experience

Job description

Meijer, Inc. is seeking a dedicated store leader to oversee department operations, guide staff, and uphold outstanding customer service standards.

You will model excellence in customer experience, assign daily tasks, and mentor team members to exceed sales goals while maintaining Meijer standards. You will also participate in training new teammates, assist with scheduling, and help drive store profitability through effective leadership and teamwork.