Grocery Lead Clerk: Elevate Customer Experience & Freshness

Kroger Co.; Caldwell (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. in Caldwell, Idaho is hiring a Retail Associate to deliver outstanding customer service, maintain a safe and clean store environment, and support department sales and profit goals. You will help customers, stock shelves, and ensure product quality according to Kroger standards.

The role emphasizes product knowledge, safety compliance, and excellent communication as you assist customers and work with the department team to meet daily objectives.

Qualifications

• Age requirement: 18 or older.
• Ability to handle stressful situations.
• Excellent or effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome by answering questions about products in the department and store.
• Gain and maintain knowledge of department products and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products they ordered.
• Recommend grocery items to ensure customers get what they want.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following safety procedures and reporting unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks or illegal activity (robbery, theft, fraud).
• Must be able to perform essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Basic math skills

Job description

Kroger Co. in Caldwell, Idaho is hiring a Retail Associate to deliver outstanding customer service, maintain a safe and clean store environment, and support department sales and profit goals. You will help customers, stock shelves, and ensure product quality according to Kroger standards.

The role emphasizes product knowledge, safety compliance, and excellent communication as you assist customers and work with the department team to meet daily objectives.