Retail Customer Experience Lead

The Kroger Co.; Caldwell (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Caldwell, Idaho is hiring a department associate to create an outstanding customer experience, maintain a safe, clean environment, and support daily department operations.

You will help customers by answering questions about products, stay informed on promotions, assist with merchandising, cashier duties, and ensure inventory accuracy and safety compliance.

Join a team that embraces Customer 1st, respects colleagues, and follows company values while working a full-time schedule.

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Retail experience

Second language

Knowledge of basic math

Ability to handle stressful situations

Must be 18 or older

Education

High school diploma or equivalent

Job description

The Kroger Co. in Caldwell, Idaho is hiring a department associate to create an outstanding customer experience, maintain a safe, clean environment, and support daily department operations.

You will help customers by answering questions about products, stay informed on promotions, assist with merchandising, cashier duties, and ensure inventory accuracy and safety compliance.

Join a team that embraces Customer 1st, respects colleagues, and follows company values while working a full-time schedule.