Grocery Lead Clerk: Elevate Customer Experience & Freshness

The Kroger Co.; Brownstown Charter Township (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

The Kroger Co. in United States is seeking a department associate to create an outstanding customer experience through exceptional service.

This role supports the department manager in achieving sales and profit goals while maintaining quality assurance standards and a safe, clean store environment. Responsibilities include assisting customers, stocking and labeling merchandise, managing product quality, and following all safety procedures.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations effectively.
• Excellent communication skills in interactions with customers and team.
• Knowledge of basic math including counting, addition and subtraction.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome, valued, and informed by answering questions about products.
• Stay knowledgeable about department products and offer helpful suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products they ordered.
• Recommend products to meet customer needs.
• Check product quality and ensure freshness; review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering or shipping discrepancies to the department manager.
• Stay updated with current ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and report unsafe conditions to store management.
• Inspect equipment and notify appropriate personnel of repairs.
• Notify management of accidents and report safety risks or illegal activity.

Skills

Age 18+

Stress management

Communication

Basic math

Job description

The Kroger Co. in United States is seeking a department associate to create an outstanding customer experience through exceptional service.

This role supports the department manager in achieving sales and profit goals while maintaining quality assurance standards and a safe, clean store environment. Responsibilities include assisting customers, stocking and labeling merchandise, managing product quality, and following all safety procedures.