Grocery Lead Clerk - Customer Experience & Growth

Kroger Co.; Stoughton (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Co. is seeking a store operations associate to create an outstanding customer experience through exceptional service and a safe, clean environment.

You will support the department manager in achieving sales and profit goals, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety. You will promote trust with customers by answering questions, maintaining product knowledge, and suggesting items while ensuring freshness and accurate pricing.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness and review sell by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks or illegal activity including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Age 18+

Stress management

Basic math

Second language

Job description

Kroger Co. is seeking a store operations associate to create an outstanding customer experience through exceptional service and a safe, clean environment.

You will support the department manager in achieving sales and profit goals, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety. You will promote trust with customers by answering questions, maintaining product knowledge, and suggesting items while ensuring freshness and accurate pricing.