Grocery Customer Experience Associate

The Kroger Co.; Jefferson (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling & financial tools

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. is looking for team members to create an outstanding customer experience through exceptional service in our stores.

You will help maintain a clean, safe environment and assist department managers in achieving sales and profit goals while upholding quality standards. As part of the team, you will promote trust and respect among associates, answer customer questions about products, and stay informed about current ads and promotions.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Stressful situations

Basic math

Effective communication

Job description

The Kroger Co. is looking for team members to create an outstanding customer experience through exceptional service in our stores.

You will help maintain a clean, safe environment and assist department managers in achieving sales and profit goals while upholding quality standards. As part of the team, you will promote trust and respect among associates, answer customer questions about products, and stay informed about current ads and promotions.