Grocery Lead Clerk - Customer Experience & Freshness

Kroger Family of Companies; Plymouth (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Kroger Family of Companies is seeking a customer-focused department associate in Michigan to assist shoppers, answer questions and maintain product quality. You will help with stocking, labeling and inventory, while upholding safety and sanitation standards in-store.

The role requires strong communication, basic math skills and the ability to remain composed in busy environments. Prior retail experience and bilingual abilities are a plus.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products that they ordered.
• Recommend grocery items to customers to meet their needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers, and maintain temperature logs.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity (robbery, theft, fraud).
• Must be able to perform essential functions with or without accommodation.

Skills

Effective communication skills

Handle stressful situations

Knowledge of basic math

Second language

Job description

Kroger Family of Companies is seeking a customer-focused department associate in Michigan to assist shoppers, answer questions and maintain product quality. You will help with stocking, labeling and inventory, while upholding safety and sanitation standards in-store.

The role requires strong communication, basic math skills and the ability to remain composed in busy environments. Prior retail experience and bilingual abilities are a plus.