Grocery Experience Associate

Kroger Family of Companies; Springboro (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies seeks a Customer Service Associate to deliver outstanding service, maintain a safe, clean environment, and support department goals. You will help customers, learn product details, offer samples, and ensure freshness and quality across the store.

Join a fast-paced team focused on customer satisfaction, safety, and compliance with food safety policies while providing helpful, courteous service throughout the shopping experience.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with recommendations.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials.
• Provide customers with fresh products they ordered.
• Recommend items to ensure customers get what they want.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures and logs.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report items in need of repair.
• Notify management of accidents and report safety risks or illegal activity.
• Work cooperatively in a high-paced environment and manage conflicts calmly.
• Provide honest and integral service regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Assist minors, individuals with special needs, and older adults as needed.

Skills

Stress handling

Effective communication

Basic math skills

Job description

Kroger Family of Companies seeks a Customer Service Associate to deliver outstanding service, maintain a safe, clean environment, and support department goals. You will help customers, learn product details, offer samples, and ensure freshness and quality across the store.

Join a fast-paced team focused on customer satisfaction, safety, and compliance with food safety policies while providing helpful, courteous service throughout the shopping experience.