Grocery Experience Ambassador

The Kroger Co.; Port Townsend (WA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking dedicated team members to create an outstanding customer experience and maintain a safe, clean store environment in Port Townsend. You will assist customers at checkout, bag groceries, guide product locations, and uphold food safety and store policies.

The role requires friendly customer service, strong communication, and the ability to work in a fast-paced setting. Training is provided, and you’ll be part of a supportive retail team focused on service excellence.

Qualifications

• Customer Service skills.
• Effective communication skills.

Responsibilities

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Job description

The Kroger Co. is seeking dedicated team members to create an outstanding customer experience and maintain a safe, clean store environment in Port Townsend. You will assist customers at checkout, bag groceries, guide product locations, and uphold food safety and store policies.

The role requires friendly customer service, strong communication, and the ability to work in a fast-paced setting. Training is provided, and you’ll be part of a supportive retail team focused on service excellence.