Grocery Dept Manager – Lead People & Service

Food Lion; Raleigh (NC); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Food Lion in Raleigh, NC is seeking a Grocery Department Manager to lead the department, hire/train staff, and drive sales while maintaining high standards of service. You will coach associates, manage labor, and ensure quality, safety, and adherence to company policy.

The role emphasizes coaching, cost controls, and strong customer focus to support Food Lion's strategy. Experience in store operations and a willingness to obtain food safety accreditation are important.

Formación

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Ability to lead and direct others.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet physical requirements with or without accommodations.
• Accreditation as a Certified Food Safety Manager or willingness to obtain within 90 days; maintain accreditation while employed.

Responsabilidades

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise duties and provide ongoing performance management and training.
• Daily labor management and coaching to meet productivity expectations.
• Provide leadership to promote a store culture aligned with guiding principles and strategy.
• Support achievement of budgeted financial and operating results.
• Deliver enthusiastic customer service and create a positive shopping experience.
• Model outstanding customer service and use product knowledge to meet customer needs.
• Control store expenses through ordering and care of supplies and equipment.
• Understand and use company tools and reports for planning and operations.
• Ensure department appearance, safety, quality and sanitation are maintained.
• Schedule to provide extraordinary customer service at all times.
• Understand scheduling, sales projections, wage %, and hiring/training processes.
• Ensure proper merchandise ordering, receiving, preparation and display per guidelines.
• Observe and correct unsafe conditions; report accidents per procedures.
• Monitor shrink and provide coaching to prevent losses.
• Assist with physical inventory bi-annually.
• Utilize advertising and promotions appropriately in the Grocery Department.
• Adhere to local, state and federal regulations and company policies.
• Maintain security standards and complete required CBT courses.
• Recognize accomplishments and provide constructive counseling when needed.

Conocimientos

Interpersonal skills

Organizational skills

Customer service

Communication

Leadership

Problem solving

Mentoring

Team coordination

Educación

High school diploma or equivalent

Herramientas

ACIS

Scheduling

CAO

Business information systems

CBT (Computer Based Training)

Descripción del empleo

Food Lion in Raleigh, NC is seeking a Grocery Department Manager to lead the department, hire/train staff, and drive sales while maintaining high standards of service. You will coach associates, manage labor, and ensure quality, safety, and adherence to company policy.

The role emphasizes coaching, cost controls, and strong customer focus to support Food Lion's strategy. Experience in store operations and a willingness to obtain food safety accreditation are important.