Grocery Dept Leader: Staffing, Merchandising & Service

Kroger Family of Companies; Avondale (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Kroger Family of Companies in Avondale, AZ is seeking an Assistant Department Manager to help plan, staff, train, and direct the Grocery Department associates. You will work to maximize store sales and ensure safe, ethical operations in line with company policies and values.

The role focuses on organizing work, scheduling, responding to customer questions, using CAO for ordering, pricing and display, maintaining signage, and supporting promotions.

Qualifications

• Willing to work mornings, afternoons, evenings, nights as needed.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Understanding of department operations including staffing, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Skills

Leadership

Communication

Merchandising

Customer service

Job description

Kroger Family of Companies in Avondale, AZ is seeking an Assistant Department Manager to help plan, staff, train, and direct the Grocery Department associates. You will work to maximize store sales and ensure safe, ethical operations in line with company policies and values.

The role focuses on organizing work, scheduling, responding to customer questions, using CAO for ordering, pricing and display, maintaining signage, and supporting promotions.