Grocery Department Leader & Customer Experience Champion

Socket.dev; West Salem (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Hansen’s IGA Market in West Salem, WI, is hiring a Grocery Manager to lead the Grocery Department, oversee associates, ensure customer satisfaction, and uphold safety and sanitation standards. This role involves hands-on leadership on the floor and with the team, with a focus on stock, displays, and efficient operations.

The Grocery Manager will drive service excellence, train staff, and collaborate with the Store Manager to meet department goals and store standards.

Qualifications

• Grocery department leadership experience required.
• Ability to train and coach associates.
• Strong knowledge of health, sanitation and safety regulations.

Responsibilities

• Lead and coach Grocery Department staff; manage performance.
• Ensure shelf stock, product rotation and cleanliness.
• Oversee inventory orders based on reports.
• Create attractive displays and end caps.
• Deliver best-in-class customer service.
• Coordinate with Store Manager on department needs.
• Unloading deliveries and operating equipment.

Skills

Leadership experience

Customer service

Team management

Communication

Problem-solving

Safety regulations

Time management

Tools

Microsoft Office

Job description

Hansen’s IGA Market in West Salem, WI, is hiring a Grocery Manager to lead the Grocery Department, oversee associates, ensure customer satisfaction, and uphold safety and sanitation standards. This role involves hands-on leadership on the floor and with the team, with a focus on stock, displays, and efficient operations.

The Grocery Manager will drive service excellence, train staff, and collaborate with the Store Manager to meet department goals and store standards.