Grocery Department Lead | Stock, Service & Growth

New Seasons Market; Lake Oswego (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

New Seasons Market is seeking a Grocery Lead in Oregon to stock, rotate and face products and assist with department operations. You will handle ordering, inventory control, and provide exceptional customer service while maintaining a collaborative team environment.

This role involves evening/weekend/holiday shifts, adherence to safety trainings, and strong knowledge of products, pricing, and promotions. A commitment to diversity and a respectful workplace is essential.

Qualifications

• Previous customer service, food service, retail or grocery experience preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Responsibilities

• Orders product according to business needs. Maintains appropriate inventory levels to achieve business goals.
• Guides the work of department clerks, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.
• Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, and service levels.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Maintains awareness of current ads, promotions, holidays and events. Implements plans for weekly ads, events and holidays.
• Builds displays and arranges department products to make attractive presentations, in accordance with merchandising standards and category schematics, highlighting featured/unique/seasonal items.
• Maintains professional vendor relationships.
• May participate in other activities, such as inventories, holiday and sales event planning.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Maintains accurate pricing and signage that meet merchandising standards.
• Demonstrates excellent knowledge of products throughout the department and understanding of culinary terminology, product labeling and common dietary restrictions.
• Coordinates with Operations department to conduct in-store tastings.
• Follows company procedures for processing invoices, transfers and credits.
• Handles damaged and spoiled product according to company policy.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Responds to and follows through on emails and other communications in a timely manner.
• Notifies department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

Skills

Customer service

Retail/grocery experience

Supervisory experience

Inventory management

Ordering software

Microsoft Excel

POS familiarity

Problem solving

Team leadership

Attention to detail

Tools

POS systems

Excel

Job description

New Seasons Market is seeking a Grocery Lead in Oregon to stock, rotate and face products and assist with department operations. You will handle ordering, inventory control, and provide exceptional customer service while maintaining a collaborative team environment.

This role involves evening/weekend/holiday shifts, adherence to safety trainings, and strong knowledge of products, pricing, and promotions. A commitment to diversity and a respectful workplace is essential.