Grocery Department Lead - Customer-Focused Supervisor

Kroger Family of Companies; Mukilteo (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

Kroger Family of Companies is seeking a Retail Operations Associate in Mukilteo, WA. You will assist in department management, model Customer 1st behavior, and support daily store operations including cashier duties, stock control, and safety compliance.

The role emphasizes strong customer service, attention to detail, and teamwork. Minimum qualifications include a high school diploma or GED, basic math, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Proficient in Microsoft Office.
• Working knowledge of alarms, sprinklers, and printers.
• Knowledge of QFC policies, procedures and organizational structure.
• Committed to providing customer service that makes customers feel welcome, important and appreciated.
• Ability to prioritize/multitask while providing accurate/ontime results.
• Ability to read/interpret documents.
• Strong analytical and problemsolving skills.
• Basic math skills (counting, addition, subtraction).
• Demonstrated ability to coach and train.
• Strong attention to detail.
• Ability to collaborate in a teambased environment.
• Familiarity with industry/technical terms and processes.

Responsibilities

• Model Customer 1st behavior and encourage associates to deliver excellent customer service.
• Maintain compliance with Food Safety standards, merchandising, signing, recovery, stockroom, policies, labor agreements, housekeeping and safety guidelines.
• Verify ads are in stock and manage freight receiving/stocking standards.
• Perform cashier duties when necessary, including opening/closing registers and balancing cash.

Skills

Customer service

Multitasking

Problem solving

Attention to detail

Teamwork

Communication

Time management

Microsoft Office

Education

High School Diploma or GED

Tools

Alarms, sprinklers, printers

Job description

Kroger Family of Companies is seeking a Retail Operations Associate in Mukilteo, WA. You will assist in department management, model Customer 1st behavior, and support daily store operations including cashier duties, stock control, and safety compliance.

The role emphasizes strong customer service, attention to detail, and teamwork. Minimum qualifications include a high school diploma or GED, basic math, and proficiency with Microsoft Office.