Grocery Department Lead - Customer Experience & Ops

The Kroger Co.; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

The Kroger Co. in Portland, OR is seeking a friendly department associate to deliver outstanding customer service and maintain a clean, safe store environment.

You will support daily grocery operations, assist customers, and help achieve department goals through teamwork and attention to detail. Responsibilities include adhering to laws and company guidelines, merchandising, answering questions, and ensuring product availability while upholding safety, loss prevention, and customer engagement

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.
• High school diploma or equivalent (desired).
• Management experience (desired).
• Grocery experience (desired).
• Retail experience (desired).
• Second language: speaking, reading and/or writing (desired).

Responsibilities

• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Understand the store’s layout and be able to locate products.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Maintain workload to guarantee that production deadlines are met.
• Integrate key retailing work processes into daily department operations.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Physical demands compliance

Age 18+

Education

High school diploma or equivalent

Job description

The Kroger Co. in Portland, OR is seeking a friendly department associate to deliver outstanding customer service and maintain a clean, safe store environment.

You will support daily grocery operations, assist customers, and help achieve department goals through teamwork and attention to detail. Responsibilities include adhering to laws and company guidelines, merchandising, answering questions, and ensuring product availability while upholding safety, loss prevention, and customer engagement