Grocery Department Lead - Customer Experience & Ops

Kroger; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Tacoma, WA is seeking a department team member to create outstanding customer experiences and support store operations. You will assist the department manager, stock and price merchandise, and help execute sales promotions while maintaining safety and quality standards.

The role emphasizes strong communication, teamwork, and the ability to handle POS transactions and customer inquiries in a fast-paced grocery environment.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Must be at least 18 years of age.
• Current food handlers permit once employed.

Responsibilities

• Assist the department manager in reaching sales and profit goals established for the department.
• Display a positive attitude; promote trust and respect among associates.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Stock and inventory department merchandise; monitor inventory discrepancies.
• Process customer transactions through the POS system quickly and accurately.

Skills

Customer service

Cash handling

POS systems

Inventory management

Education

High school education or equivalent

Tools

POS system

Job description

Kroger in Tacoma, WA is seeking a department team member to create outstanding customer experiences and support store operations. You will assist the department manager, stock and price merchandise, and help execute sales promotions while maintaining safety and quality standards.

The role emphasizes strong communication, teamwork, and the ability to handle POS transactions and customer inquiries in a fast-paced grocery environment.