Grocery Customer Experience Specialist

Ralphs; Santa Monica (CA); Presencial; USD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Ralphs in Santa Monica, CA is seeking a Grocery Clerk to help customers, promote specials, and maintain product freshness. You will stock, label, and inventory items, while ensuring safety standards and accurate pricing.

The role emphasizes strong customer service, teamwork, and meticulous attention to product quality. Ideal candidates will have solid communication skills, basic math proficiency, and the ability to thrive in a fast-paced retail environment.

Formación

• Minimum qualifications include customer service skills.
• Strong communication skills are required.
• Proficiency in basic math (counting, addition, subtraction) is needed.

Responsabilidades

• Grocery Clerk helps customers discover items and answers questions about products.
• Informs customers of specials and recommends items to meet customer needs.
• Check product quality and freshness; review sell-by dates and take action as needed.
• Provide customers with fresh and non-perishable grocery items they ordered.
• Suggest additional items to ensure customers obtain desired products.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers; keep temperature logs.
• Know products sold in the department and answer questions with recommendations.
• Create an environment where customers feel welcome and valued.
• Support safety programs and report unsafe conditions to management.
• Inspect equipment and report items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in high paced or stressful environments.
• Handle conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential duties with or without reasonable accommodation.

Conocimientos

Customer Service skills

Effective communication skills

Basic math skills

Descripción del empleo

Ralphs in Santa Monica, CA is seeking a Grocery Clerk to help customers, promote specials, and maintain product freshness. You will stock, label, and inventory items, while ensuring safety standards and accurate pricing.

The role emphasizes strong customer service, teamwork, and meticulous attention to product quality. Ideal candidates will have solid communication skills, basic math proficiency, and the ability to thrive in a fast-paced retail environment.