Grocery Customer Experience Specialist

Kroger Co.; Lynchburg (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger Co. is seeking a Grocery Clerk in Lynchburg, VA to create an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and uphold the Customer 1st strategy with a focus on helpful, respectful service. You will assist customers, stock and label merchandise, monitor product quality, and follow food safety regulations while maintaining equipment and temperature logs.

Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Skills

Customer Service

Effective communication

Basic math

Job description

Kroger Co. is seeking a Grocery Clerk in Lynchburg, VA to create an outstanding customer experience and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and uphold the Customer 1st strategy with a focus on helpful, respectful service. You will assist customers, stock and label merchandise, monitor product quality, and follow food safety regulations while maintaining equipment and temperature logs.